m999 game Privacy Policy

1 Introduction

m999 game ("we", "us", "Platform") is committed to protecting the personal information of every player who uses our online gaming and sports betting platform. This Privacy Policy explains what personal data we collect when you use m999 game, the purposes for which we use it, who we may share it with, and the rights you have in relation to your own information.

We understand that Pakistani players value their privacy. The information you share with us when you register, deposit funds or place a cricket bet stays within the m999 game platform and is used only for the purposes described in this policy. We do not use your data for purposes you have not been informed about.

This policy should be read alongside the m999 game Terms and Conditions, which also govern your use of the platform. If you have any questions about how we handle your data, the contact details at the end of this page will get you to the right team.

2 What Personal Data We Collect

We collect personal data in a few different ways — directly when you provide it to us, automatically when you use the platform, and occasionally from third parties such as payment processors during transaction verification.

Information you provide directly:

• Full name, date of birth and gender at registration.
• Contact details — email address and mobile number.
• Account credentials — username and encrypted password.
• Identity verification documents when requested — such as a national identity card (CNIC) or other government-issued ID.
• Payment method details during deposit or withdrawal — such as your JazzCash or Easypaisa mobile number or bank account information.

Information collected automatically when you use the platform:

• Device information — device type, operating system version, browser type.
• IP address and approximate location derived from it.
• Session data — pages visited, time spent, features used.
• Betting and gaming activity — bet history, game history, deposit and withdrawal records.
• App usage data if you use the m999 game mobile application.

Information received from third parties:

• Transaction confirmation and status data from payment providers such as JazzCash, Easypaisa, Raast and bank transfer services.
• Identity verification results where we use a third-party verification service to confirm your identity documents.

3 How We Use Your Personal Data

The personal data we collect is used for specific, legitimate purposes related to operating the m999 game platform. The table below gives an overview of the main uses:

We do not use your data for automated decision-making that produces significant legal effects on your account without human review. Where account actions such as temporary suspension are triggered automatically, a human review process is available on request.

4 Payment Data and Financial Transactions

All financial transactions on m999 game — deposits and withdrawals in PKR — are processed through third-party payment providers including JazzCash, Easypaisa, Raast and bank transfer services. When you make a payment, you interact with these providers' own systems.

m999 game receives transaction confirmation data from these providers — such as whether a deposit was successful and the amount — but we do not store full payment credentials such as bank account passwords or full card numbers on our own servers. Payment providers process and store your financial credentials under their own privacy and security policies.

• Your JazzCash or Easypaisa mobile number linked to your account is stored by m999 game to facilitate withdrawals to the correct account.
• Bank account details provided for bank transfer withdrawals are stored securely and used only to process your withdrawal requests.
• Transaction history — amounts, dates, transaction IDs — is retained as part of your account record for dispute resolution and audit purposes.

5 Cookies and Tracking Technologies

m999 game uses cookies and similar tracking technologies on the website and in the mobile app. Cookies are small text files stored on your device that help us recognise you, keep your session active and understand how the platform is being used.

Types of cookies we use:

• Essential cookies — required for the platform to function. These keep you logged in during your session and ensure your bets and deposits are processed correctly. They cannot be disabled without breaking core functionality.
• Analytics cookies — used to understand how players navigate the platform, which features are most used, and where improvements can be made. This data is aggregated and does not identify individual players.
• Preference cookies — used to remember your settings such as language preference or notification choices.
• Security cookies — used to detect and prevent fraudulent or suspicious activity, such as identifying unusual login patterns.

You can manage or disable non-essential cookies through your browser settings. Note that disabling essential cookies will affect your ability to log in and use core platform features. On the m999 game app, cookie-equivalent device storage is used for the same purposes.

We do not use third-party advertising cookies or behavioural targeting cookies that track your activity across other websites.

6 Sharing Your Personal Data

m999 game does not sell your personal data to any third party. We share your information only in the following limited circumstances:

• Payment providers — JazzCash, Easypaisa, Raast and banking partners receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification services — where we use a third-party provider to verify your CNIC or other identity documents, that provider receives the documents you submit for this purpose.
• Game content providers — third-party game providers whose games are accessible through m999 game may receive a session token to launch the game. They do not receive your full account profile or payment details.
• Platform infrastructure providers — companies that provide hosting, cloud storage or IT security services that underpin the platform. These providers are contractually obligated to process data only on our instructions and not for their own purposes.
• Legal and regulatory requirements — we may disclose personal data where required to do so by law or in response to a valid legal request from an authorised authority.
• Business transfers — in the event that m999 game undergoes a merger, acquisition or sale of assets, personal data held by the platform may be transferred as part of that transaction. Players would be notified of any such change.

In all cases where we share data with third parties, we take reasonable steps to ensure those parties maintain appropriate data protection standards. We do not share data with parties outside these categories without your explicit consent.

7 How Long We Keep Your Data

We retain personal data for as long as your account is active and for a period after account closure as required for legal, audit or dispute resolution purposes. The main retention periods are:

• Account and identity data — retained for the duration of your account and for a minimum period after closure to meet record-keeping obligations.
• Transaction records — financial transaction history is retained for an extended period in line with standard financial record-keeping requirements.
• Support and communication records — chat logs and email correspondence with support are retained for a reasonable period to help resolve any future queries.
• Analytics data — anonymised session data used for platform analytics is retained indefinitely as it cannot be linked back to individual users.

When the applicable retention period expires, personal data is securely deleted or anonymised. You may request earlier deletion of your data where there is no legal obligation preventing it — see Your Rights below.

8 How We Protect Your Data

m999 game takes data security seriously and uses a range of technical and organisational measures to protect personal information from unauthorised access, loss or misuse:

• All data transmitted between your device and m999 game is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way cryptographic hashing — we cannot see your actual password.
• Access to personal data within m999 game operations is role-based and restricted to staff who need it for their specific function.
• Regular security assessments are conducted on the platform's infrastructure.
• Suspicious account activity — such as logins from unusual locations or rapid multiple failed login attempts — triggers automatic security flags and review.

While we take every reasonable precaution, no platform can guarantee absolute security. You play an important role in keeping your account secure by using a strong, unique password and not sharing your login details with anyone.

9 Your Rights Over Your Personal Data

You have a number of rights in relation to the personal data m999 game holds about you. To exercise any of these rights, contact our support team at [email protected] with your registered account username and the specific request.

10 Minors and Under-18 Policy

m999 game is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Registration on m999 game requires the user to confirm they are 18 or older, and we may request identity documentation to verify this.

If we discover that personal data belonging to a minor has been collected — for example, if a user provided a false date of birth during registration — that account will be closed, the data will be deleted, and any deposits will be handled in line with our Terms and Conditions.

If you are a parent or guardian and believe your child has registered an account on m999 game, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Privacy Policy

m999 game may update this Privacy Policy from time to time. When changes are made, the revised policy is published on this page with an updated "Last Updated" date at the top. For significant changes that materially affect how your data is used, we will notify registered players directly where possible — for example by email or via an in-platform notification.

Your continued use of m999 game after a policy update constitutes your acceptance of the revised Privacy Policy. If you do not agree with the changes, you may close your account by contacting our support team.

We encourage you to review this page periodically so you are always aware of how your personal information is being handled. The most current version of the policy always supersedes all previous versions.

12 Contact Us About Privacy

If you have any questions, concerns or requests relating to this Privacy Policy or the way m999 game handles your personal data, please get in touch with our support team:

For questions about responsible gaming tools and self-management options, visit the Responsible Gaming page. For general platform rules, refer to our Terms and Conditions. The FAQ page also covers common questions about accounts, payments and platform use.